Collection: Return & Warranty

This policy outlines the terms under which customers may return items, request warranties, and receive refunds for purchases made through the webshop www.couturemelbourne.com

. By making a purchase, customers agree to the terms of this policy.

1. Scope

This policy applies to all products sold through through the webshop www.SydneyUnique.com, including clothing, accessories, and cosmetics, except for items explicitly excluded from returns or money-back guarantees as stated in Section 2.

2. Definitions

• Item: Any product purchased from the webshop www.couturemelbourne.com.
• Return: The process by which a customer sends back an unused and undamaged item in exchange for a refund or replacement.
• Defective or Damaged Claim: A notification by the customer that an item was received damaged, defective, or incorrectly shipped.
• Non-Delivered Order: An order that did not reach the customer despite confirmed shipment.

3. Standard Return Policy

• Customers may return unused, unworn, and undamaged items within 14 days of receipt.
• Return requests must be submitted via email to info@nova-ecommerce.com.
• Customers are responsible for return shipping costs.
• Items must be returned to our return address. 
• Original handling and shipping costs paid by Couture Melbourne are non-refundable, even if the customer paid for shipping.
• Returns will only be accepted after approval by Couture Melbourne.

4. Non-Returnable Items

For hygiene or safety reasons, the following products are not eligible for return unless defective or incorrectly shipped:

• Bodysuits
• Lingerie and undergarments
• Party wear
• Swimwear 
• Earrings and piercings
• Cosmetics or skincare products (if opened)

5. Warranty for Defective or Damaged Items

• Defective, damaged, or incorrectly shipped items must be reported within 7 days of receipt via info@nova-ecommerce.com.
• Clear photos or videos of the issue must be included.
• Sydney Unique will provide a free replacement.
• If replacement is not possible, a full refund will be issued.

6. Warranty for Non-Delivered Orders

• If an order is not delivered within the promised timeframe and tracking indicates the package was lost or stolen, Sydney Unique will send a free replacement.
• This warranty does not apply if tracking confirms delivery.

7. Return Process

1. Download and complete the return form here: Download Return Form.
2. Submit the completed form via email to info@nova-ecommerce.com.
3. After approval, you will receive return instructions and the return address.
4. Ship the item within 7 days of approval.
5. Once the item is received and inspected, the refund will be processed within 5–10 business days.

8. Customer Responsibilities

• Items must be returned in original condition, unworn, and undamaged.
• Customers should package returns securely and use a trackable shipping method.
• Unauthorized returns will not be accepted.

9. Limitations and Disclaimer

• Sydney Unique is not responsible for loss or damage of return shipments during transit, unless caused by our error.
• This policy supplements statutory consumer rights and does not limit those rights where applicable.

10. Contact

For questions or return requests:
Email: info@nova-ecommerce.com

11. Company Information

WAE-commerce Limited
Registered Address: 99 Hennessy Road, 2301 Bayfield Building
Area: Wan Chai
City/Country: Hong Kong (China)
Business Registration Number: 74265751