Collection: Shipping policy

This policy outlines the terms and conditions under which Couture Melbourne processes, ships, and delivers orders placed through our online store. By making a purchase, customers agree to the terms of this policy.

1. Scope

This policy applies to all orders placed through Couture Melbourne, including clothing, accessories, and cosmetics, unless otherwise specified.

2. Processing Time

• Orders are processed within 1 business day of confirmation.
• Customers will receive an order confirmation email upon successful payment.
• Processing times may be extended during peak periods or due to unforeseen circumstances.

3. Shipping Confirmation & Tracking

• Once an order has been shipped, customers will receive a shipping confirmation email containing tracking information.
• Tracking updates are provided by our shipping partners and may take up to 48 hours to display online.

4. Delivery Timeframes

• We aim to deliver orders within 5–10 business days.
• Delivery times vary depending on the customer’s location, product availability, and potential customs delays.
• Estimated delivery dates are provided for guidance only and are not guaranteed.

5. Shipping Costs

• Sydney Unique offers free shipping on orders over $75, while a $6.95 shipping fee applies to orders under $75.
  
• Any applicable customs duties or import taxes are the responsibility of the customer.

6. Order Today, Ships Tomorrow

• Orders placed before 11:59 PM (GMT+10) will be shipped the following business day.
• This service is included at no extra cost to the customer.

7. Shipping Restrictions

• We currently ship to most countries worldwide.
• Certain regions may be excluded due to carrier limitations, customs restrictions, or logistical issues.
• If an order cannot be shipped to the customer’s location, our team will notify the customer and issue a full refund.

8. Lost, Delayed, or Damaged Shipments

• If a package is lost, delayed beyond the expected delivery window, or arrives damaged, customers must contact us within 7 days of the expected delivery date.
• Clear photos or videos of damaged items must be provided for claims.
  Sydney Unique will either send a free replacement or issue a refund, depending on product availability.

9. Customer Responsibilities

• Customers are responsible for providing accurate shipping information during checkout.
• Orders shipped to incorrect addresses provided by the customer are not eligible for free replacement.

10. Limitations and Disclaimer

• Couture Melbourne is not liable for delays caused by customs, natural events, postal strikes, or other circumstances beyond our control.
• This policy supplements statutory consumer rights and does not limit those rights where applicable.

11. Contact

For shipping inquiries or issues: info@nova-ecommerce.com